FAQs | Bernabéu Stadium Official Site

What are the opening and closing times of the stadium?: They will vary depending on the event, activity or service provided at the stadium. Please consult the corresponding event, activity or service.
What are the public transport options to reach the stadium?: You will find detailed information on transport options on the plan your visit page.
What is the age policy for accessing events?: It depends on the type of event. For general admission seats at sporting events, children under the age of 14 must be accompanied by a supervising adult. For VIP Hospitality seats, children under the age of 16 must be accompanied by a supervising adult.

For events and concerts, children under the age of 16 must be accompanied by a supervising adult.
Do children pay an entrance fee?: Children need a ticket to access the venue. Prices and specific conditions will vary for each event.
Do adults accompanying minors get in free of charge?: No. Adults accompanying minors are required to have their own ticket.
Is smoking allowed in the stadium?: No, smoking is prohibited in the whole stadium.
Is there a cloakroom?: Yes, there is a cloakroom outside the stadium. Its location and fee may vary in each event.
What happens if I don't pick up my item of clothing?: Please contact the stadium's customer service.
What can I do if I lose something?: Please contact the stadium's customer service if you lose or misplace one of your possessions.
How do I find my seat?: You may ask seating staff by showing them your ticket.
Is there a security check to access the venue?: All events have security measures implemented for accessing the venue.
How long will it take to get through the security checkpoint?: We recommend that you arrive with ample time before gates open.
Is there access and seating for people with reduced mobility?: Yes. Please contact the organiser of your event for more information.
Do I have to purchase a specific ticket for persons with reduced mobility?: Yes. Please contact the event organiser.
Do I need to be accompanied to the reduced mobility area by stadium staff?: Staff will inform you at the gate where your seating area is located.
Can I buy any ticket if I am a person with reduced mobility?: PRM tickets are available, please contact the organiser.
Are there lifts at the stadium?: Yes, the stadium has lifts. Their operation may vary in each event.
Can assistance dogs access the stadium?: Please contact the organiser of the event.
I am injured and on crutches, do I need a reduced mobility ticket?: Please contact the event organiser.
I mistakenly bought a Reduced Mobility ticket, but I don't have this condition, what should I do?: Please contact the event organiser.
I am a person with reduced mobility, but I have bought a normal ticket. What should I do?: Please contact the event organiser.
Can I bring food to the event?: This will be determined by the organiser. Please check the information on their website.
Can I bring drinks to the event?: You can bring a plastic water bottle of no more than 50 cl. without a cap. Access with alcoholic beverages is prohibited.
Can I leave and re-enter the stadium during an event?: This will depend on the organiser's policy. Please check the information on their website.
Can I access the stadium with a camera?: This will depend on the organiser's policy. Please check the information on their website.
Can I access the stadium with a backpack?: This will depend on the access policy of each event. Please check the information on the organiser's website.
Can I access the stadium with a banner?: This will depend on the access policy of each event. Please check the information on the organiser's website.
Can I access the stadium with my motorbike helmet?: This will depend on the access policy of each event. Please check the information on the organiser's website.
Can I access the stadium with an umbrella?: This will depend on the access policy of each event. Please check the information on the organiser's website.
Can I take an iPad or Tablet with me to take photos?: This will depend on the access policy of each event. Please check the information on the organiser's website.
Can I access the stadium with a a selfie stick?: This will depend on the access policy of each event. Please check the information on the organiser's website.
Are babies allowed in the stadium?: Babies are allowed in the stadium as long as they have a ticket.
Is it possible to access the stadium with a baby stroller?: This will depend on the access policy of each event. Please check the information on the organiser's website.
Are there baby changing facilities?: No. There are no baby changing facilities at the stadium.
Are there medical services at the stadium?: Yes, there are medical services during all events.
Where are medical services located?: During the events, medical personnel are located at different points of the pitch and throughout the stands.
What do I do if I require medical attention?: Please contact the organisation's staff.
Are there defibrillators at the stadium?: Yes, the stadium has defibrillators.
Are there consumer complaint forms?: Yes. The stadium has a Customer Service department where you can request complaint forms.
If I am a Real Madrid C.F. Club Member or Season Ticket Holder, may I access events and concerts held at the Bernabéu with my Membership Card and/or Season Ticket?: No. You may only access events and concerts with the corresponding tickets for each event. Season Tickets are only valid for access to Real Madrid C.F. football matches. Club Member Cards do not give access to concerts, events, or football matches.